Introduction
Major Advancements in the Digital Technologies for receiving and applying customer payments are gaining traction. New hyper-efficient
Digital Cash Application Solutions can deliver huge improvements in the cost, speed, and accuracy of applying cash Digital future is here and is dramatically different from Yesterday’s Cash Application processing.
Artificial Intelligence
The major advancement in technology for
Cash Application is the utilization of
Artificial Intelligence (AI) AI can automatically extract remittance data from multiple sources in many different formats, do data entry and auto-apply the payments to open invoices It is a dramatic leap forward in the evolution of Cash Application:
Manual >> OCR >> RPA >> AIWhat is Yesterday’s Cash Application Processing?
Cumbersome handling of Remittance data: Keyed by lockbox into file for a fee, which is then uploaded into
Cash Application engine or manually input Keyed by
Cash Application staff from various source documents (scanned copies, files that cannot be uploaded) Customer supplied files in various formats, uploaded (hopefully) Significant volume of outreach to customers via email or phone to secure remittance data Auto-Cash engine provided by
ERP system optimized if IT has time = inadequate hit rates 8/5/240 operation High volume, expensive lockbox Significant volume of credit/debit card and wire transfer payments More FTE’s, higher bank fees, slower application, lower accuracy
Reimagining Cash Application For the New Normal
Eliminate manual lockbox remittance and payments data entry and document handling
AI-driven Cash Application
Straight through invoice-to-receipts matching and posting automation
Automated Deductions Processing
Auto identify short pay and over pay with reason codes , auto generate and resolve disputes through workflow
Digital Payment Wallets
Self-service digital portals with on-demand and mobile experience with voice and chat bots
Exponential Efficiency in Cash Application with AI
Enterprise AI powered Digital Assistants extract remittance data from multiple customer sources/documents in multiple formats. Machine Learning/Natural Language processing enables the robots to “learn” where to find required data on each individual customer’s remittance format which progressively increases accuracy Remittance data automatically applied to open invoices by Auto-Cash engine Auto-Cash engine can yield 85 – 95% hit rate Automatic creation of deductions to be routed for resolution Digital Assistant engages with customers to help them make payments via ACH or credit/debit card 24/7/365 operation with access from all types of mobile devices
Exponential Efficiency in Cash Application with AI
Staff work shifts: from reading & input of data to managing exceptions to better serve customers Expensive legacy lockbox maintained, but handles reduced volume of checks and wire transfer payments thus reducing fees Customer Change campaign launched to increase payments via low cost ACH (80 to 90%) , and minimize payments via other modes (check, credit card, wire transfer, etc) Fewer FTE’s, lower bank fees, faster application, greater accuracy
AI Digital Assistants in Cash Application
AI Enabled Digital Assistants extract remittance data from multiple customer sources with multiple formats, such as:
Customer Vendor Portals Your own EIPP Portal populated by your customers Excel/PDF files and statements from customers and lockboxes EDI 820 or BAI2 transmissions from customers
AI Enabled Digital Assistants can auto post cash receipts to right invoices
Integrate with bank lockboxes and your own AR and Collection modules and with ERP system Contains its own auto-cash engine (applies based on invoice, PO or sales order #) Enables pre-set tolerance levels for matching payments to open invoices Provides enhanced cash forecasting capabilities Outperforms RPA when dealing with multiple unknown document formats
Customer Success Story
Company: Global Information Technology Company with $3B revenue Exponential Impact: Digital O2C Solution: Emagia AI-powered Digital Receivables Platform – Collections, Deductions, Cash Application and Analytics Oracle R12 ERP supporting 58 business units Deployed in 44 countries across Europe, Americas and Asia Pacific Cash Application auto match improved from 45% to 85-90% in Europe. Multi language capability - English, German, Spanish, Portuguese, French, Italian 170 Banks including JPMC, Citi, Bank of America, Post Finance
Strategic Benefits of the Digital Cash Application
Increased Productivity: Fewer FTE’s required Reduced Bank Fees Faster application of cash – more accurate customer account balances Greater Cash Application Accuracy
Enhanced Customer Experience Improved Customer Satisfaction EnrichedCustomer Loyalty Greater Market Share Increased Revenue & Profit
Conclusion
There is a significant opportunity to substantially improve the cost efficiency, timeliness, and accuracy of the Cash Application function It is achievable using Artificial Intelligence (AI) technology Combined with changing customer payment behavior, Digital Cash Application can deliver huge benefits
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